Careers 

At Rocket, we’re known for phenomenal food, industry-leading creativity and faultless service — the ingredients behind unforgettable events at the country’s most prestigious venues.  
We’re looking for a Head of Event Operations to make sure every event runs smoothly, safely, and brilliantly — from staffing and service plans to compliance and cost control — so our clients feel completely in safe hands.  

The role (what you’ll own) 

You’re the person who turns ambition into reality — leading the practical delivery of our events and ensuring we consistently exceed expectations through operational excellence.  Think: calm leadership on site, sharp planning in advance, and the confidence to brief and direct large teams with clarity. 

What you’ll be doing

1) Deliver exceptional events, every time

• Lead operational planning and delivery across BOH operations and FOH service, including briefing large FOH teams. 

• Produce clear Rocket Notes and share operational comms across the business.  

• Own service detail: complex service plans, send/receive on dinners, and scale confidently up to large-format dining (500+ guests).  

• Partner with Sales on site visits, tastings, tenders, and venue comms (security lists, delivery schedules, RAMS). 

• Build trusted relationships with key venues and clients — becoming a goto operational contact and raising standards through great partnership. 

2) Lead and grow a brilliant operations & staffing team.

• Manage the fulltime Operations team of 4: performance development, appraisals and allocation of the right managers to the right events. 

• Build a strong bench of freelance Operations Managers: recruit, train, brief, and set them up to deliver impeccably. 

• Oversee front of house & staffing: lead the Staffing Manager and their team, strengthen agency relationships, and ensure quality feedback loops on casual staff performance.  

• Bring operational insight to senior forums (Senior Management/Troubleshoot) and present operations strategy to leadership. 

3) Control cost, without compromising the magic

• Own operational cost management with the business operations director: deliver monthly KPI/compliance reporting across drinks, equipment and staffing. 

• Oversee drinks: evolve the offering, negotiate supplier pricing, maintain robust stock take and controls. 

• Oversee equipment: smart hiring, fewer breakages, well-maintained kit — operationally slick, client-facing flawless delivery.  

• Help ensure departments meet/exceed gross profit budgets set by the finance director.  

4) Set the standard for compliance & best practice

• Champion 100% compliance with venue regulations, tender requirements, and Rocket’s Health & Safety approach.  

• Keep RAMS templates current; ensure event Risk Assessments and Method Statements are completed for all external events. 

• Ensure Operations Managers have the right qualifications (e.g., first aid, licensing, fire warden where required) and that front of house teams are briefed on event/venue-specific health & safety. 

About you (what “good” looks like)

• You lead by example and coach and mentor your team to help them grow and become the best they can be. 

• You’re operationally exceptional: organised, decisive, and hands-on — someone people trust when it matters most.  

• Confident leading big teams in premium environments, with a clear communication style and high standards. 

• Strong commercial instinct: you care about detail and the numbers (staffing efficiency, equipment hire, drinks margins). 

• Calm under pressure, solutions-first, and proud to be an ambassador of the brand on site. 

Why Rocket

Because we’re serious about craft and experience — where exceptional food meets extraordinary experiences — and we want someone who’s excited to raise the bar on how brilliantly events are delivered.  

If you’ve got that blend of standards, warmth and drive — that unmistakable “Rocketness” — you’ll thrive here.  

How to apply

Apply here.

About the Role

A fantastic opportunity has arisen for an organised, people-focused Staffing Co-ordinator to join Rocket Food’s Events team.

At Rocket, we love to Revel in the exceptional – being excellent at what we do while having fun and supporting one another to grow. Working closely with the Events, Operations and People & Culture teams, you will play a key role in attracting, recruiting, scheduling and developing an elite front-of-house staffing team. This core team is fundamental to delivering outstanding events, differentiating Rocket from competitors, and maintaining a sustainable and profitable staffing function.

We are always on the lookout for development opportunities and moments to grow. You will be supported with tailored development plans and training opportunities to help progress your career.

We are happy to discuss flexible working options and reasonable adjustments to support candidates throughout the recruitment process and in role.

Main Purpose of the Role

To ensure Rocket Food attracts, recruits, trains and develops a high-performing front-of-house workforce that consistently represents the brand to the highest standard, while delivering efficient, accurate and compliant staffing operations across all events.

Key Responsibilities

Staffing, Recruitment & Development

• Support the creation and delivery of recruitment strategies with the People & Culture team, targeting diverse candidate pools aligned to the annual events cycle.

• Work closely with People & Culture to plan and deliver bi-weekly onboarding and training sessions for new recruits.

• Identify key staff strengths and ensure balanced team deployment across events.

• Develop front-of-house staff through succession planning and progression pathways to support retention.

• Act as the first point of contact for staff, providing guidance and support aligned with Rocket standards.

Event Staffing Operations

• Manage the booking operating system (Event Works) to maximise its capabilities.

• Book all event staff, producing accurate timesheets and security lists for venues.

• Ensure staff are signed in on-site to support event managers and monitor staff quality.

• Arrange transport, provisions and staffing schedules where required.

• Attend events as needed to understand the working environment and support staff development.

Payroll, Reporting & Administration

• Ensure all timesheets are returned, checked and logged accurately and on time.

• Process staffing payroll accurately across Event Works and Ourtime.

• Follow up and report on event-related expenses, including taxis and overtime.

• Collate and review feedback from Event Managers to support continuous team development.

• Maintain booking systems in line with weekly sales forecasts

Service Delivery & Standards

• Ensure all front-of-house staff adhere to company policies and standards.

• Maintain immaculate personal presentation and project a positive, professional image at all times.

• Lead by example, fostering a welcoming, friendly and efficient team culture.

• Optimise guest experience through strong staffing, communication and continuous improvement.

• Report potential hazards and maintenance issues promptly to your line manager.

• Facilitate positive working relationships across all departments

You Demonstrate

• Strong organisational and planning skills, with the ability to manage multiple priorities

• Clear and confident communication skills, with the ability to engage a diverse workforce

• High attention to detail and accuracy, particularly when working with payroll and data

• Proactive and solutions-focused approach, remaining calm under pressure

• Collaborative mindset with the ability to build effective working relationships

• A genuine interest in people development and delivering excellent service

Business Impact of Your Role

Staffing accounts for roughly 18% of Rocket’s events business turnover and profits. Through effective recruitment, scheduling and development, this role directly supports service excellence, staff retention and commercial performance.

Performance & Accountability

Your responsibilities will be monitored through regular catch-ups with your line manager and twice-yearly appraisals.

Who You Are

• You are highly organised and enjoy working in a fast-paced, operational environment

• You are people-focused, approachable and confident supporting a wide range of individuals

• You take pride in accuracy, professionalism and high standards

• You are comfortable working across systems, processes and multiple stakeholders

• You are committed to continuous improvement, learning and personal development

• You align with Rocket’s values of excelling in creativity, innovation and contribute positively to team culture

Benefits & Rewards

• Competitive salary

• Company pension scheme

• Training and development opportunities with tailored development plans

• Employee referral bonus

• Staff discount on company products

• Social, wellbeing and team events

• Eyecare allowance

• Free lunch at London headquarters

• Equal opportunities employer, committed to fairness, diversity and inclusion at all levels

This job description is intended to give an appreciation of the role and its responsibilities. It is not exhaustive and may be reviewed and amended to reflect the needs of the business

How to apply

Apple through this link here.

Job Title: Event Management Industrial Placement Scheme
Working Pattern: 35 hours per week, Monday to Friday

We are Rocket Food – London’s leading luxury caterer, specialising in remarkable events, weddings and private parties. Our reputation is built on phenomenal food, industry‑leading creativity and faultless service – the essential ingredients for unforgettable events at the country’s most prestigious venues.

‍If you’re on a four‑year degree that includes a year in industry, our 12‑month Industrial Placement Scheme offers real responsibility from day one. You’ll be part of the Rocket community, working with industry‑leading talent, contributing to live client work, and developing skills that will set you up for an exciting career.

‍Role Overview

‍We’re looking for a proactive, organised and creative Placement Student to support our Events and Sales teams throughout the full event cycle. This hands‑on role offers genuine responsibility and behind‑the‑scenes exposure across tastings, proposals and live events.

‍Key Responsibilities

Tastings & Front of House

• ‍Run client tastings: set‑up, waitressing and pack‑down

• Liaise with the kitchen throughout

• Keep front-of-house areas tidy and guest‑ready

• Welcome guests and support a professional, warm client experience

Office & Admin Support

• General office administration, organising couriers and menu printing

• ‍Assist the wider team with day‑to‑day operational tasks

Creative & Sales Support

• Develop creative event proposals and presentations using Canva

• Support the Sales team with quotes and proposal documents

Event Planning & Delivery

• Support event organisation and attend site visits

• Write event notes and schedules

• Place orders and liaise with suppliers

• Work on live events, providing on-site support before, during and after delivery

About You

• Highly organised with strong attention to detail

• Confident, friendly and comfortable working front‑of‑house

• Creative with an interest in event design

• Able to multitask and work well under pressure

• A team player with a positive, can‑do attitude

• Confident using Microsoft Office; Canva experience is a bonus

What You’ll Gain

• Hands‑on experience across the business

• ‍Exposure to real client work and event delivery

• Development of creative, operational and client‑facing skills

• A fast‑paced, supportive environment in the events industry

Who We Are Looking For

We typically recruit students studying Events Management or similar, but we welcome applications from other degrees. We look for ambitious, confident people with strong communication skills, a customer focus, adaptability and a willingness to take responsibility. If this sums you up, then we want to hear from you.

Our Assessment Process

1.     Apply

2.     Application screened

3.     Video interview

4.     In‑person interview at our HQ in Battersea

5.     Feedback and/or offer

To apply: send a cover letter and CV to victoria.kalirai@rocketfood.com

This process is designed to show off your true self. We’ll keep you updated throughout. If successful, your exciting journey with us begins. If not, you’re encouraged to request feedback to support future applications.

A fantastic opportunity has arisen for talented and ambitious individuals to join our exceptional front-of-house team at Rocket Food – London’s leading luxury caterer and specialists in remarkable events, weddings and private parties.

Whether you are a student looking for paid work, or a creative looking to support your daytime passion, we are always keen to hear from individuals who would like to join us in “Revelling in the exceptional”.

We’re widely regarded as one of London’s top event catering and hospitality companies, our reputation has been built over 22 years, delivering glamourous parties in some of the country’s most prestigious venues.

The waiting staff role is mixed and most often comprises of waiting and beverage service either at Rocket HQ for tastings or at client events predominantly in London, but occasionally across the UK and abroad.

Our selection criteria are based on your character, rather than your experience. You will be provided with all necessary skills training.

What we’re looking for:

• You will be an excellent team player with a hands-on and organised approach to your role, passionate about the team and working in a leading catering and events company.

• Excellent level of spoken and written English

• A decent knowledge for great food and wine

• Strong attention to detail and a flexible, enthusiastic can-do attitude.

• You will be immaculately presented with high standards of personal hygiene and will act as an ambassador for Rocket at the country’s most prestigious venues.

Our people will always be our most important asset and we’re proud to offer pay rates in line with the London Living Wage of from £13.85 per hour to £16.32 per hour which does not include your holiday pay (this is accrued as you work at a rate of 12.07%), depending on experience and role.

We are always on the lookout for development opportunities and moments to grow, whilst helping our colleagues reach their potential and opening the door to the next opportunity.

Please drop us a line with your CV at talent@rocketfood.com if you’d like to join us and we will get back to you as soon as possible.

Equal Opportunities
Whether it is creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Rocket. We are committed to equality of opportunity across our organisation. At all levels we promote equality, ensuring our people are consistently treated in a fair and equal manner.